Same Day Delivery

Updated 4 hours ago by Carmel Membery

We offer a SAME DAY DELIVERY option from our Riff Raff HQ!

Need that spare sound box NOW? Your pal is is in the wash and you are desperate for your back up NOW? Do you need a gift for a new little one NOW?

We have you covered!

All orders MUST be placed via our Online Shop.

You will receive order confirmation along with your order number once we have received your order.

All orders placed before 11am (AEDT) Monday - Friday (Excluding Victoria Public Holidays) will be fulfilled and DELIVERED the same day **EXCLUDING Personalisation orders.

**Order by 4pm and receive your personalised pal the NEXT DAY.

All orders placed after 11am, (ADET) will be fulfilled and DELIVERED the NEXT BUSINESS DAY INCLUDING Personalisation orders.

Same Day Delivery is available Monday to Friday only.

Same Day Delivery is ONLY valid for postcodes within a 30km radius of 1 Tinning Street, Brunswick 3056, Victoria. Check here to see if you are within the zone.

Same Day Delivery is guaranteed between 1pm- 5pm only. No AM option is available. No exact time between 1pm-5pm can be selected.

Please note, some issues may arise that are out of our control and your order could arrive later than 5pm. In this rare situation, you will be able to track your orders journey via link you are provided with.

Our external Courier Partner GOPEOPLE will send you notifications via email and text until it reaches the destination. Please use the link you are provided with to follow your orders journey.

Please note, some issues may arise that are out of our control and your order could arrive later than 5pm. In this rare situation, you will be able to track your orders journey via link you are provided with.

Once your order has left our HQ, no changes such as addresses can be changed.

This is a contactless service. If you're not home we will leave your parcel in a safe place and you will be notified of this. Proof of Delivery photographs taken by the driver when the item is delivered

Please use the Notes section when placing your order for any specific delivery notes. Eg. "Please leave in the drive way behind the planter box if no one home" or "Please leave at reception"

No Same Day Delivery to PO Boxes or AusPost Lockers will be excepted.

By placing your order, you are agreeing to have your parcel left in a safe place on the property.

What will happen if the courier can not leave your order in a safe place?

Your order will be returned to our HQ if there is nowhere suitable for it to be left out of the weather, if there is a locked gate with NO access to the property or if no one is available to sign for your order at apartment complexes. No further attempt of delivery will be made that day. You will be required to collect your parcel from our HQ at no further charge, opt to ship your parcel at a shipping fee or required to pay a further $10.00 for Same Day Delivery which will be actioned the next business day.

Riff Raff Sleep Toys will not be help responsible or liable for your order left in a safe place.

Your order is of course covered by our 100% Risk Free Returns Policy within 30 days of date of purchase. Please contact our Customer Experience Team to organise your exchange or return.

And as always, your order is covered by our 12 month Warranty.

Our Customer Experience Team is always here to help

hello@riffraffbaby.com

Instagram 

Facebook  

Live Chat 


How did we do?