Updated by Andrew Roque
***Please note that due to the COVID-19 pandemic, shipping time frames vary due to border closures and custom requirements from country to country. This is out of our control as changes can happen overnight and impact postage already in transit.
Time frames vary but most destinations are receiving parcels within 7-10 days using express.***
We fulfill international orders Monday to Friday except holidays beginning 10:00 am AEST. Orders placed before 10:00 am will be dispatched on the same day - not including personalised toys which require up to 7 days before dispatch.
You will be sent tracking information via email once we have fulfilled.
We use Australia Post for all of our international shipping and we offer both regular and express shipping options.
Rest of World AUSPOST Standard ( Up to 21 days via local mail)***
Rest of World AUSPOST Express( Up to 10 days via courier) please note Covid 19 impacts this estimate***
Orders shipped outside Australia may incur taxes and duties which are the responsibility of the recipient. We can not cover this as the rates vary per destination country.
- $15 Australia Post Standard with tracking.
- 8-13 business days growing to 15-21 days to some locations.
- This option uses your countries postal service once it passes customs.
- This is the only option available for the referral program.
- $33 Aust Post Express
- ***7-10 business days to most locations.
- The fee $33 AUD fee for using express postage does NOT include import taxes in your country. You will be charged these additionally once your item arrives. We are not responsible for this fee as you have not paid tax with us.
IMPORTANT NOTES ON AUSPOST STANDARD TRACKING OUTSIDE AUSTRALIA
The parcel once past your country's customs, slips into your local postage service.
Once in your postal system, our tracking number will work in that system and will be your best way to find out where and when your parcel will be delivered.
Often if you track the parcel within the Australia post portal it will direct you to contact us or have incomplete tracking. Please try your tracking number within your postal service first before reaching out to customer service.
IMPORT TAX / VAT - Please be aware!
WE DO NOT AND CANNOT COLLECT TAXES ON YOUR BEHALF FOR INTERNATIONAL ORDERS. Any duties or taxes are your responsibility. Riff Raff Baby Pty Ltd is not liable for any additional taxes or expenses incurred.
Free shipping does not cover any taxes or duties. This will still be required to be paid as this is a different thing entirely to shipping. You have not paid any tax in your purchase with us.
Some countries require taxes and fees to be paid before releasing your parcel.
After clearing customs, there is an allotted time for you to pick up your parcel. The exact timing is dependent on your local customs or post office. If it is not picked up within that time, it may be sent back to us.
Additional Information on Customs, Duties & Taxes for International Orders
Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
Please check and be aware that some countries require taxes (VAT, GST or similar) to be paid by the customer. The price varies across these countries and we are not responsible for this fee.
When ordering from Riff Raff Baby Pty Ltd, you're responsible for assuring the product can be lawfully imported to the destination country. The recipient is the importer of record and must comply with all laws and regulations of the destination country.
Orders shipped outside of Australia may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; Riff Raff Baby Pty Ltd has no control over these charges, nor can Riff Raff Baby Pty Ltd predict what they may be.
Customs offices in some countries may require the importer of record to provide identification before releasing the shipment.
Any further questions, please reach out to customer service: email@example.com