Updated by Carmel Membery
We understand it is very difficult to know if an online purchase will meet your expectations.
That is what we we have a 100% risk-free returns policy. If you are in Australia, we even pay your postage. International customers will be required to pay shipping at their expense
You buy it and our pal does not look like it was suppose to we will send you postage labels to arrange it's return. The following conditions apply:
- Items must be in perfect as-new quality (unused)
- Original packaging is preferred but if not available you need to make sure it is protected for mailing.
- All personalised toys are exempt from this policy as per our Personalisation T&C
- Exchanges and Refunds will only be processed within 14 days of customer receiving the item (except for during Christmas **see below)
- All goods purchased through NQR sale's are exempt from returns policy.
Over Christmas we will extend the usual period of returns and exchanges to Nov 10th 2019 to Jan 10th 2020
If you did not purchase the item, you are entitled to an exchange ONLY
Please be aware that exchange or refunds will only be processed when the goods being returned have been received and confirmed as as-new quality.
Refunds will only be actioned to the accounts from which the goods were purchased.
Toys used in any way are excluded from the policy.
Gifts exchanging for other characters will require proof of purchase from the giftee including the specific order number and name of person
If you would like to go ahead with a return after reading this criteria please submit your request HERE