Our Returns Policy

Updated 1 week ago by Carmel Membery

We understand it is very difficult to know if an online purchase will meet your expectations. 

That is why we have a 100% risk-free returns policy.

Returns for Change of Mind

Riff Raff Sleep Toys offer FREE change of mind returns and exchanges on Toys and books within 30 days of purchase within Australia.

Riff Raff Sleep Toys offer FREE change of mind returns and exchanges on Toys and books within 60 days of purchase outside Australia. Shipping is paid at the customers expense.

The following applies.

  • Items must be in perfect as new quality (unused)
  • Original packaging MUST be intact and included in your return.
  • All personalised toys are exempt from this policy as per our Personalisation T&Cs.
  • Sticker Sets are exempt from this policy.
  • Tote Bags are exempt from this policy.
  • Toys used in any way are excluded from this policy. 
    All goods purchased in NQR sales are exempt from this policy.
  • Refunds will only be actioned to the accounts from which the goods were purchased.

Exchange Policy-

If you did not purchase the item, you are entitled to a FREE exchange ONLY within 30 days.

Please be aware that exchange or refunds will only be processed when the goods being returned have been received and confirmed as as-new quality.

Refunds will only be actioned to the accounts from which the goods were purchased.

Toys used in any way are excluded from the policy. 

Gifts exchanging for other characters will require proof of purchase from the giftee including the specific order number and name of person.

  • All personalised toys are exempt from this policy as per our Personalisation T&Cs.
  • Sticker Sets are exempt from the returns policy.
  • Tote Bags are exempt from this policy.
  • All goods purchased in NQR sales are exempt from this policy.

Due to the current climate we face navigating Covid-19, we can exercise the right to edit our returns and exchange policy to accommodate the expectations of our governments. As a result, change of mind returns for full refunds and exchanges, will attract an additional wait period of 7 days once received into our factory, to ensure the safety of our staff opening the packages. 


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