Something is Wrong with my Sound Box

Updated 2 hours ago by Emma Kruger

The 2 components of your Sleep Toy are assessed separately for Warranty Purposes. For example, if your Sound Box is deemed faulty via a successful claim, you will be issued a Sound Box only Replacement not a Full Sleep Toy. If your Plush Toy is deemed faulty via a successful claim, you will be issued a Plush Toy only Replacement, not a Full Sleep Toy.

Is there something wrong with your soundbox playback? 

  • Sound cutting out mid-play and too early?
  • One side working but not the other?
  • Intermittent buzzing sound?

These are all symptoms of a low battery and we suggest you do a battery change. 2 x AA batteries will restore it to working order.

Did you change the batteries and the fault persisted?

We encourage you attempt troubleshooting with at least 2 sets of fresh batteries, potentially from different packs. This way you can rule out expired batteries being an issue.

Then proceed to submit your Warranty Claim here. You will need to have ready-

  1. Your name/ email address.
  2. Order number. If you were gifted your pal, please supply us with your friends name and or email address.
  3. Your video must show fresh batteries being inserted from a pack clearly displaying the fault. This is to rule out battery error.
  4. If you are using Rechargeable Batteries, we will accept your charger plugged in to the wall "as the pack" We MUST see this in your video showing the brand of charger you are using please.

*Video Handy Hints-

Prop your phone up against something on the kitchen bench and press record!

Have your battery case off and old batteries removed!

Have your pack of batteries open ready to show fresh ones coming out the pack/charger.

We MUST see the pack of batteries/charger in your video please!

Remove the sound box completely from the head of the toy!

Play your sound box till the fault occurs. Please do not screw your case back on!

No more than 30 seconds in length!

If you are claiming for any wire issues, you only need to supply us with a clear image showing the fault please.

Our Customer Experience Team is always here to help

hello@riffraffbaby.com

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