Referral Program Terms and Conditions

Updated 4 months ago by Emma Kruger

IMPORTANT TERMS & CONDITIONS

The Riff Raff Sleep Toys referral program is operated by a Third Party App known as ReferralCandy. The restrictions within the program are agreed upon terms to protect both the businesses and the end consumer participating.

It is the responsibility of the participants to ensure they have educated themselves prior to participation. By participating, it is understood that you have taken on ownership of making yourself aware of the below conditions. Please ensure you have read, understood and accepted. 

Any misunderstanding during participation will not result in rewards being retrospectively added to accounts.

CONDITIONS TO GET A LINK 

You need to have opted-in to our marketing emails. 

Once you join our marketing campaign, you will receive an email shortly after from the Third Party App known as ReferalCandy providing you with your unique referral link connected to your name and email address.

This link provides your friends and family with FREE Express Domestic Shipping within Australia and FREE standard international shipping

We encourage you to share your unique link to friends and family to introduce to Riff Raff Sleep Toys Customers are permitted to share their unique link on their own social media pages to friends, family and followers. 

Referral links are not to be shared on ANY coupon aggregating sites. Posting to these pages will result in removal from the referral program. 

Our referral program is in place to introduce new customers to Riff Raff Sleep Toys.  As such, the purchases made by the following customers are not rewardable:

  • Purchases made using your link by existing customers.
  • Multiple purchases made by the same customer using your link. Only the first purchase is rewardable.
  • Self-referrals i.e. Creating new accounts using multiple email addresses’. Exploiting our referral system for personal gain will result in being banned from the referral program and accounts deleted. 
  • Riff Raff Sleep Toys are not under obligation to inform the participant their accounts have been deleted due to fraudulent behaviour. 

When an eligible purchase has been made by your link, the purchase is monitored for 48 hours by the 3rd Party App and an email is sent to you letting you know you have a new referral.  Once the purchase has been checked under referral candy’s anti fraud measures, it will either be rewarded or unrewarded.

When you have had 5 successful, rewardable referrals you will be sent a code to redeem at our checkout for a FREE $65.00 toy. 

Referral links resulting in FREE ship can not be used in conjunction with any other offer. One code applies to each sale. Ours like most online stores, only accepts ONE code per order. 

Our store currently offers FREE SHIPPING on all orders over $85.00AUD. This is our minimum spend threshold to gain FREE SHIPPING. As a result, free shipping links do not apply and NO REFERRAL LINKS will be rewarded as Free shipping has already been activated. 

During store promotions where AUTOMATIC FREE SHIPPING is applied, NO REFERRAL LINKS will be rewarded as Free shipping has already been activated.

The Riff Raff Sleep Toys referral program is for Full Riff Raff Sleep Toy comforters only.  Neither referral rewards nor free shipping will apply to books, Bath Sets, Party Packs, Wash Day Spare Plush toys, Sound Boxes or any other Riff Riff and Co product. 

Any referral program participant deemed to be 'profiteering' from the program by on-selling reward toys will be immediately banned and all unused rewards will be disqualified. Reward toys are for personal or gifting use only. 

You are required to pay for shipping and any other additional products such as personalisation and wrapping on your FREE toy. 

For new customers, the free international shipping does NOT include tax and is for STANDARD Shipping, not express. Please follow the link to International Shipping Rates here https://riffraffandco.helpdocs.io/article/1ubnds32q6-shipping-outside-australia

Codes generated by the Third Party App for FREE toys are classified as vouchers and therefore expire. The codes are valid for 6 months from issue. We cannot reissue codes that you have accumulated and have not been redeemed, despite the amount you have gathered. We cannot reopen codes that have been held onto. To avoid disappointment, we suggest redeeming within the time frame you have been designated. 

Riff Raff Sleep Toys have no authorised sellers of our products and all toys obtained through illegal on-sellers will void the warranty on that toy. 

Links and Discount Codes should only be used for personal purposes. Links should not be published or distributed on any forum or coupon/discount websites and shall only be given to known contacts.

USE OF THE DISCOUNT CODE BY THE REFERRED CONTACT

The Discount Code shall only be redeemed on the Riff Raff Sleep Toys Website.

The Discount Code cannot be used in conjunction with any other sales promotions or programs and is only valid for purchases of a Full Riff Raff Sleep Toys Baby Sleep Aid Comforter.

Neither referral rewards OR Free shipping will apply to books, Bath Sets, Part Packs, Wash Day Spare Plush toys or Sound Boxes or any other Riff Raff Sleep Toy product. 

In no case may any of these Discount Codes be exchanged for the monetary value of the Discount Code.

In the event that the Referred Contact receives multiple Links, only one Link can be used per transaction.

RIGHT TO TERMINATION

Riff Raff and Co can terminate the Referral Program or a person’s ability to participate at any time for any reason and without notice.

Riff Raff Sleep Toys reserves the right to suspend accounts, cancel the Discount Code or refuse a transaction if we notice any activity we believe fraudulent, improper, or unlawful or if we have reason to assume you are in breach of these Referral Terms.

Riff Raff and Co reserves the right to review and investigate all referral activities and to suspend accounts or modify referrals as deemed fair and appropriate.

CHANGES TO TERMS AND CONDITIONS

Riff Raff and Co reserves the right to, at all times, amend these Referral Terms by publishing an amended version on the website.

What is a link?

A link is your unique sequence created via your email, to share with others. 

What is a code?

A code is generated when 5 successful referrals have been detected by the Third Party App, ReferralCandy. This code gives you a FREE toy to the value of $65.00AUD

Rewarded- 

A rewarded referral is a successful referral following the guidelines above and MUST be a new customer, their FIRST purchase with Riff Raff Sleep Toys and have undergone the 48 hour fraud detection process conducted by the Third Party App known as ReferralCandy.

Unrewarded - 

An Unrewarded referral has failed one or all of the above. Third Party App known as ReferralCandy will detect any fraudulent behaviour such as multiple purchases from the same IP address, same shipping address or any other behaviour deemed fraudulent. 

If you have any questions at all, please do not hesitate to reach out to our Customer Service team at hello@riffraffandco.com 


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