Shipping within Australia and New Zealand
We fulfil all INTERNATIONAL orders Monday to Friday except Victorian Public holidays. Orders placed before 8:00 am AEDT will be dispatched on the same day - Not including personalised toys which require up to 7 business days to dispatch. Please allow 14 days during promotional periods. Please see our Personalised toys T&Cs here.
Given the exceptional time frame our team ship your order, once your order has been shipped, it is transit and/or you have received your tracking number, NO CHANGES CAN BE MADE to your order. Once you click PROCESS PAYMENT, you are agreeing to the terms set below.
We use Australia Post for Australian and New Zealand Shipping and we offer both AusPost Standard, AusPost Express.
As magical as our pals are, our team are human. All shipping time frames are out of our control once your order is in transit. Unfortunalty, this is one of the many industries effected currently by a depleted work force.
Riff Raff Baby Pty Ltd is NOT financially accountable for shipping delays incurred due to changes handed down from government policy on workplaces to follow social distancing and restrictions on workplaces. Due to Covid-19 restrictions on Australia Post and WORLDWIDE distribution centres and Customs in the country of destination, delays can and do occur intermittently on ALL of dispatch services. THIS INCLUDES EXPRESS SHIPPING.
If your order is AUD$85.00/ USD$65.00 / NZD$90.00 and over, it qualifies for FREE Express Shipping. You will be sent tracking information via email once our team has fulfilled your order.
Australia Standard (2-5 days most areas)*
Australia Express (1-3 Days most areas)* RECOMMENDED
New Zealand Standard (5 days most areas)*
New Zealand Express (2-4 days most areas)*
FREE EXPRESS SHIPPING ON ALL ORDERS $85.00 AUD AND OVER
* Given the current global shipping delays, we encourage all customers to lodge an enquiry once your order has exceeded the Estimated Shipping time. Please lodge your enquiry via this link
Our Shipping details are Riff Raff Baby Pty Ltd. 15 Irene Ave, Coburg, Victoria 3058, Australia.
If you would like to know how long it takes to get to your location within Australia, please use AusPost delivery time calculator.
We encourage all customers to remain up to date with shipping time frames or any delays AusPost may be experiencing. You can find the latest updates here.
All shipping times are quoted in BUSINESS DAYS.
And of course as always, if you have any further questions or would like us to investigate further the delay of your parcel, please reach out to our Customer Experience Team. We are always here to help x
"We are people just like you, doing our best to assist you through these difficult times. We will treat you with kindness and respect and ask that you do the same. All Riff Raff Pty Ltd employees have the right not to be subjected to any behaviour or abuse that includes threats of vocal, written or physical harm, violence, religious, cultural or racial insults, homophobic, sexist or other derogatory remarks"